Business identity and the details marked below must be confirmed before this draft is published as a final policy.
1. About these draft terms
These draft terms describe the proposed basis on which ithelp.mt provides technical services from Rabat, Malta. A written quotation or service agreement should set out the specific work, charges and arrangements. Before adoption, confirm the legal name of the trader, full business contact address, registration details where applicable, VAT position and the effective date. These details have not been supplied.
2. Service scope and agreement
Work begins only after the requested service, scope, compatibility, delivery arrangements and authorised contacts have been agreed. Services may include technical IT support, networks, business software, websites, custom web-based systems, digital visibility, hosting and backups. No particular response time, support plan or outcome is promised by this website.
3. Quotations, payments and changes
Charges, payment dates and any deposits are agreed in the quotation or service agreement. Hardware, software licences, provider subscriptions, hosting, advertising spend and work outside the agreed scope should be identified separately. Additional work or changes require agreement. VAT treatment, where applicable, must be stated in the quotation. This draft does not create a separate refund policy; any mandatory cancellation or other consumer rights remain unaffected.
4. Your responsibilities and authorised access
Provide accurate information about your equipment, product versions and systems. You must hold valid software licences, have authority to request the work, and provide the necessary administrative permissions through a suitable private channel. Tell us about access restrictions and important dependencies. Agree appropriate backups before changes and keep a usable copy of important data where required. Do not submit passwords or remote access codes through the public enquiry form.
5. Sage and CCH technical assistance
Sage services may cover setup, client installation on supported computers and connections to an existing environment where applicable. CCH support depends on the customer’s product, version and environment. These are technical software services, not accounting or tax advisory services. No Sage or CCH licence resale or authorised partner status is represented.
6. Existing 3CX systems and subscriptions only
3CX assistance is limited to systems already installed and configured by 3CX or the customer’s existing provider. It may include maintenance, calling and connectivity troubleshooting, authorised changes to existing users and settings, existing subscription administration, and coordination of renewals or changes with the existing provider. We do not supply new 3CX installations, new VoIP deployments or initial phone-system setup. We are not 3CX, a telecom operator or a subscription reseller and do not claim authorised 3CX partner status.
7. Existing smart door lock maintenance only
Smart door lock assistance is limited to maintenance and troubleshooting of existing locks and supported access settings or connectivity. Work depends on the brand, model and authorised permissions. New lock installations, emergency locksmith work and access-control bypassing are excluded.
8. Remote assistance and third-party services
Remote access requires your authorisation. Approve a connection only when you expect assistance from ithelp.mt; you can end the session at any time. Downloaded applications, support and account portals, hosting, software licences and other third-party services are subject to their own terms and availability. Any unattended or ongoing access would require a separate agreement. Third-party subscriptions remain with the relevant provider unless separately agreed within our stated service scope.
9. Backups, recovery and reasonable limitations
For a backup service, agree the data covered, schedule, retention, storage location, access controls and restore-testing arrangements. Website backups and wider business-data backups are separate scopes. Recovery depends on usable backups and the agreed plan. Compatibility limits, unsupported software, hardware faults, provider outages and missing access may affect what can be achieved. No uninterrupted operation, complete data recovery, search ranking or advertising result is guaranteed. Nothing in this draft excludes responsibilities or rights that cannot lawfully be excluded.
10. Questions and final review
Contact sales@ithelp.mt about quotations or these draft terms. Complete the missing business details and obtain appropriate review before treating this draft as the final terms. Any project-specific ownership, licensing, confidentiality, cancellation or liability provisions should be settled in the relevant agreement.
Questions about this draft? Contact sales@ithelp.mt.