A little clarity.
Before we begin.

We offer 13 areas of technical assistance: IT support, network maintenance, Sage setup and client installation, CCH setup and maintenance, existing 3CX maintenance and subscription administration, WordPress and custom plugins, website care and backups, custom web-based CRM and management systems, existing smart door lock maintenance, SEO and digital advertising, VPN and VPS, domain and hosting, and business-data backups. We confirm suitability and arrangements for each request.

Choose “Create a Ticket” to open support.ithelp.mt in a new tab. Your ticket is handled in that separate support system.

Download the Windows software recommended by our support team. Open it, locate your device ID and share the ID privately through an official contact channel. Approve the connection only when you expect our assistance. You can end the session at any time.

We are open every day, Monday to Sunday, from 7:00 AM to 7:00 PM, Malta local time. Support arrangements are discussed with you; these hours are not a guaranteed response time.

For telephone calls, use +356 7925 8347.

Use +356 9996 8985 for WhatsApp messages only — no calls. For telephone calls, use +356 7925 8347.

Yes. Tell us about the customers, staff, tasks and business processes you want to manage. We can discuss a tailored web-based CRM or management system, with features and scope agreed around your requirements.

Yes, subject to the Sage product, version and supported environment. We assist with technical setup, client installation on supported computers, connections to an existing environment where applicable and troubleshooting. We do not provide accounting advice or sell Sage licences, and do not claim authorised Sage partner status.

Yes. Technical support depends on your CCH product, version and environment. We can discuss setup, applicable client installations and maintenance of an existing environment. We do not provide tax advice or resell CCH licences, and do not claim authorised CCH partner status.

No. We maintain existing 3CX systems already installed and configured by 3CX or your existing provider. We assist with existing subscription administration, monitor renewal dates and coordinate changes or renewals with your existing provider. We do not provide new 3CX installations, new VoIP deployments or initial phone-system setup.

No. We maintain and troubleshoot existing smart door locks only, subject to the brand, model and authorised access permissions. We do not install new locks, offer emergency locksmith services or bypass access controls.